CRM - Mission Accomplished

Purpose:Learning
Venue:Portable
Location:Both
Group Min:6
Group Max:80 - 100
Difficulty:Low

Your company is building a state of the art facility on the Yavapai Indian Reservation. The Sales Department has already been very active in this small community and they have secured the business of a number of local retailers and service providers. We must service our new client’s unique needs and retain them before any construction on the new facility can begin. The Company’s foundation is its customers: in this exercise each happy customer will represent a building block of our new facility.


How it works: The group will be broken up into seven to ten-person teams (this number can change based on the amount of participants). Each team will be responsible for servicing the needs of its new customers. You must form mutually beneficial client relationships, and most importantly construct the highest quality facility. Each team member will be taught a different skills or procedure that is crucial to the successful execution of the project. Each new client that you successfully serve will provide you with a single building material required to construct the new facility. The quality of the materials they provide will be directly correlated to the quality of service you provide them. Team members must work together and share their newly acquired knowledge in order to complete the project